Blog Archives

Microsoft Dynamics CRM 2013 “Official”


Microsoft has announced the next version of Microsoft Dynamics CRM will be available in the “fall of 2013”. It is unfortunate that we did NOT hear an official release date, so, that gives Microsoft some wiggle room on what the

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Posted in CRM, Customer Service, Marketing, Mobile, Sales, Social

The Good, the Bad and the Ugly of (social) customer service


I have been doing a fair amount of traveling lately and had a couple of customer service experiences I thought I would share. I share this to provide food for thought about your own customer service experiences. More importantly if

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Posted in CRM, Mobility, Tips