Blog Archives

Opening KeyNote – Notes from Houston – Microsoft Dynamics Convergence 2012


A jam packed day of great sessions. The opening keynotes featured Kirill Tatarinov, President of the Microsoft Business Solutions Division (MBS) and Kevin Turn, COO. This is the biggest Convergence yet with over 10,000 attendees. There is a palpable excitement

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Posted in Analytics, CRM, Mobility

Exciting new updates coming soon for Microsoft Dynamics CRM 2011


Microsoft just announced their Release Preview Guide for the Q2 2012 Service Update. Read about all the goodness from here: http://bit.ly/A67Py4 The highlights that are most awesome are: Mobility Woohoo! Microsoft will be offering a full featured mobile solution. Microsoft

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Posted in Analytics, CRM, Mobility, Portals, Tips

The Good, the Bad and the Ugly of (social) customer service


I have been doing a fair amount of traveling lately and had a couple of customer service experiences I thought I would share. I share this to provide food for thought about your own customer service experiences. More importantly if

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Posted in CRM, Mobility, Tips

Infinity Info Systems is Hiring!


We are growing rapidly. If you are an expert at what you do and want to grow with a fantastic team in a challenging and results oriented environment, we want to talk to you! We have all kinds of open

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Posted in Analytics, CRM, Healthcare, Life Sciences, Medical Devices, Mobility, Portals, SharePoint

Smartphone Monitors Heartbeat, Alerts Patient or Doctor of Abnormalities


Using a smartphone, Zigbee radio http://bit.ly/uH3Ilu), long lasting battery and inexpensive electrodes researchers at EPFL’s Embedded Systems and Telecommunications Circuits Laboratories (http://actu.epfl.ch) have created a remote, real-time, heart monitor. The components are tiny, light and non-invasive and monitor users’ heart

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Posted in CRM, Healthcare, Mobility

Using smartphones as medical image devices


As the new iPhone 4s and ever more powerful Android and Windows phones are announced, this is a great example of using these devices for more than talking, texting and web surfing. I find the use of traditional off-the-shelf hardware

Posted in Life Sciences, Medical Devices, Mobility

Doctors Want to Use Mobile to Access Pharmaceutical Data


The mobile trend continues in healthcare. A recent CIO Insight article shares results of physician study on how they prefer to get pharmaceutical information. http://bit.ly/p3vB0N Almost half of surveyed doctors prefer pharma info on tablets and smartphones; “45 percent of

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Posted in Healthcare, Life Sciences, Medical Devices, Mobility, Pharma