About

My MugOver 20-year veteran of high-tech software and life sciences industry, with more than 10 years focused on Customer Relationship Management “CRM” and related technologies.

Served in sales & marketing management roles with Infinity Info Systems, Sage Software, SalesLogix, Baan Company, Aurum Software, AVL Medical Instruments, Boehringer Mannheim and Roche.

Thought leader and subject matter expert for CRM in Life Sciences and High Tech Manufacturing.

Highly experienced in CRM implementation and strategy with numerous corporations, including Barclays Global Investors, Delta Airlines, Hewlett-Packard, Genzyme Corporation, NEC-Mitsubishi, Roche Diagnostics and many others.

Keen advocate of customer focused technologies and processes for improving organizational and people performance.

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